FAQ
If your question is not answered below, please contact us at hello@penandpillar.com.
Orders + Shipping
When will I receive my order?
When will I receive my order?
Most orders ship in 1-3 business days. Some items are made to order and ship separately. Please refer to the chart below for those items along with their ship times.
Phone & Kindle Cases- 1-3 business days
Art Prints- 2-5 business days
Woven Blankets- 3-9 business days
Can I change the shipping address after placing an order?
Can I change the shipping address after placing an order?
Due to items being shipped out from different locations, shipping addresses cannot be changed once an order has been placed. Once you receive tracking, you can contact the shipping provider to have your address changed.
What if my order is lost or arrives damaged?
What if my order is lost or arrives damaged?
Every order is covered by our Safe Arrival Promise. If your order is lost in the mail or arrives damaged, email us at hello@penandpillar.com within 30 days of your delivery date. Include your order number, and a photo if it’s damaged. We’ll send a replacement at no cost to you.
Wallpaper is made and shipped by our partner, so their terms apply to those orders.
Do you offer free shipping?
Do you offer free shipping?
Yes, on orders over our free-shipping minimum, and woven blankets always ship free. See our shipping policy for the current details.
Returns & Damaged Goods
What is your Return Policy?
What is your Return Policy?
We offer free returns on all items within 60 days of receipt, except personalized items, which are final sale. Items must be returned unused in their original packaging. We will replace any items that are damaged or defective. Please send an email to hello@penandpillar.com to start a return and include pictures if you receive a product with any issues. We will make sure that you are taken care of!
Refund Timeline
Refund Timeline
Please allow 3-5 business days for us to process your return upon receiving the package.
Our Process
Who designs Pen+Pillar products?
Who designs Pen+Pillar products?
Every pattern starts as an original gouache painting by Taylor Mahlke, the self-taught artist who founded Pen+Pillar in 2015. Her paintings are then printed or woven onto everyday things: phone cases, Kindle cases, woven blankets, art prints, notebooks and greeting cards. The artwork is hand-painted. The products are made from that artwork by our production partners.
How are your goods made?
How are your goods made?
Our founder (Taylor) paints the designs that are featured on each item. We then design our products in-house and send the designs to be manufactured by our production partners.
Learn more about us here.
Where are your goods manufactured?
Where are your goods manufactured?
Almost all of our products are made in the US. Our notebooks are made in South Korea.
What happened to your handmade products?
What happened to your handmade products?
In January of 2025 we moved out of our warehouse and discontinued our handmade product line (planners, notebooks, and wellness journals; each with varying layouts). We have since begun to sell notebooks again, but we no longer do all the printing, cutting and binding. We continue to sell greeting cards. This allows us to have a better work/life balance and enjoy more time with our kids!
Product & Material Quality
What pens can I use for my notebook?
What pens can I use for my notebook?
We use thick 70# smooth off-white paper in our notebooks. It is "fountain pen and highlighter friendly" and does not result in feathering or bleeding.
Are your products made from recycled, FSC-certified©, or biodegradable materials?
Are your products made from recycled, FSC-certified©, or biodegradable materials?
We strive to use the most sustainable options for all our products. Notebooks are FSC-certified®. Greeting cards are made using wind-powered manufacturing. Our blankets are woven-to-order in a solar-powered facility, and our tech accessories are part of the One-Tree-Planted™ program. Many of our products are made-to-order, reducing our carbon footprint by avoiding overproduction and reduced shipping distances.
Are your phone cases MagSafe compatible?
Are your phone cases MagSafe compatible?
Yes. Our phone cases have an embedded magnet for MagSafe compatibility. They are dual-layer tough cases, with a polycarbonate shell and a cushioned TPU lining, and the print wraps all the way around the edges. Cases are made to order in the USA and available for iPhone 12 through iPhone 18.
Which Kindles do your Kindle cases fit?
Which Kindles do your Kindle cases fit?
Our Kindle cases come in three sizes:
- 6" Kindle case: Kindle (11th Gen, 2022 and 2024)
- 6.8" Paperwhite case: Kindle Paperwhite (11th Gen, 2021, including Kids Edition) and Paperwhite Signature Edition (2021)
- 7" case: Kindle Paperwhite (12th Gen, 2024), Paperwhite Signature Edition (12th Gen, 2024), and Kindle Colorsoft and Colorsoft Signature (2024–2025)
They do not fit the 2019 Paperwhite or the Kindle Scribe. To check your model, go to Settings on your Kindle, tap Device Options, then Device Info.
What are your Kindle cases made of?
What are your Kindle cases made of?
A PU leather folio with a magnetic front cover, a soft fabric lining and an interior hand strap. The cover wakes your Kindle when you open it and puts it to sleep when you close it. The artwork is printed on the front cover.
What are your woven blankets made of?
What are your woven blankets made of?
Our blankets are 54" x 72" jacquard-woven throws made from OEKO-TEX certified cotton. They are woven to order in a solar-powered facility in the North Carolina foothills.
What paper are your art prints on?
What paper are your art prints on?
Our art prints are giclée prints of Taylor's original paintings on Hahnemühle etching paper.
Personalization & Gifting
Do you offer personalization or custom work?
Do you offer personalization or custom work?
We offer personalized versions of many designs, with your initial, initials or name set into the pattern. We don't take custom artwork commissions at this time.
How does personalization work?
How does personalization work?
Many of our designs come in a personalized version. We set your initial, initials or name into the pattern, depending on the design, and each product's photos show which style it uses. Personalized items are made just for you, so all personalized items are final sale.
Do you offer discounts for corporate gifting, or large events?
Do you offer discounts for corporate gifting, or large events?
Send us a message at hello@penandpillar.comso we can have a discussion. We are happy to work with you and are open to volume-based price adjustments.
Stores & Wholesale
Can I buy Pen+Pillar in stores?
Can I buy Pen+Pillar in stores?
Our greeting cards and notebooks are carried by independent shops. See our Stockists page. Phone cases, Kindle cases, woven blankets and art prints are sold only here on penandpillar.com.
Do you sell wholesale?
Do you sell wholesale?
Yes, our greeting cards and notebooks are available wholesale. Shops can apply through our Wholesale page.
