Frequently Asked Questions

WHAT IS THE RETURN POLICY FOR PAPER PRODUCTS?

I believe that you will be very happy with your product, and I take great efforts to make sure each item shipped is of the best quality. However, if you are not satisfied, I want to help with that. Paper products are allowed a refund if they are unused and shipped back in their original package within 7 days of delivery. Email Taylor at hello@penandpillar.com for returns.

WHEN WILL I GET MY PRODUCTS?

Orders ship in 1-3 business days. If your product is out of stock or oversold, Taylor will send you an email with a new ship date. 

WHERE ARE YOUR ITEMS PRINTED?

All my products are first designed by me in my studio in High Point, North Carolina and then printed at a local print shop. Almost all Pen+Pillar products are printed on recycled paper. Local manufacturers are used as much as possible in all my branding and packaging as well.

I'M A SHOP INTERESTED IN CARRYING YOUR PRODUCTS. WHAT DO I DO?

Thank you for your interest! You can email Taylor at wholesale@penandpillar.com to receive access to the online wholesale site and policies. 

I WOULD LIKE TO FEATURE PEN+PILLAR ON AN ONLINE SOURCE, OR POSSIBLY COLLABORATE. WHO DO I CONTACT? 

Awesome! Press and collaborations are always welcome! Please contact Taylor at hello@penandpillar.com to see if we are a good fit. 

DO YOU LICENSE YOUR DESIGNS?

Sure do! Please email Taylor at hello@penandpillar.com for licensing questions.

DO YOU OFFER CUSTOM WORK?

Not at this time. 

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SITE CREDITS

All headshots + studio photos by Celia Glenn.

If your question still wasn't addressed, or you prefer to get in touch personally, please email Taylor at hello@penandpillar.com

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