FAQ
If your question is not answered below, please contact us at hello@penandpillar.com.
Orders + Shipping
When will I receive my order?
When will I receive my order?
Most orders ship in 1-3 business days. Some items are made to order and ship separately. Please refer to the chart below for those items along with their ship times.
Phone Cases- 1-3 business days
Woven Blankets- 2-5 business days
Kindle Cases- 1-3 business days
Can I change the shipping address after placing an order?
Can I change the shipping address after placing an order?
Due to items being shipped out from different locations, shipping addresses cannot be changed once an order has been placed. Once you receive tracking, you can contact the shipping provider to have your address changed.
What if my order never arrives or is lost in transit?
What if my order never arrives or is lost in transit?
Once the order has left our hands, we have the same information as you. We would ask that you call the carrier to see if they have any additional information to help. Once you have done that, if things are not resolved please send us a message athello@penandpillar.comand we will make sure you are taken care of!
Returns & Damaged Goods
What is your Return Policy?
What is your Return Policy?
We offer free returns on all items within 60 days of receipt except for personalized phone cases (nonreturnable). Items must be returned unused in their original packaging. We will replace any items that are damaged or defective.
Please send an email to hello@penandpillar.comto start a return and include pictures if you receive a product with any issues. We will make sure that you are taken care of!
Refund Timeline
Refund Timeline
Please allow 3-5 business days for us to process your return upon receiving the package.
Our Process
How are your goods made?
How are your goods made?
Our founder (Taylor) paints the designs that are featured on each item. We then design our products in-house and send the designs to be manufactured by our production partners.
Learn more about us here.
Where are your goods manufactured?
Where are your goods manufactured?
Almost all of our products are made in the US. Our notebooks are made in South Korea.
What happened to your handmade products?
What happened to your handmade products?
In January of 2025 we moved out of our warehouse and discontinued our handmade product line (planners, notebooks, and wellness journals; each with varying layouts). We have since begun to sell notebooks again, but we no longer do all the printing, cutting and binding. We continue to sell greeting cards. This allows us to have a better work/life balance and enjoy more time with our kids!
Product & Material Quality
What pens can I use for my notebook?
What pens can I use for my notebook?
We use thick 70# smooth off-white paper in our notebooks. It is "fountain pen and highlighter friendly" and does not result in feathering or bleeding.
Are your products made from recycled, FSC-certified©, or biodegradable materials?
Are your products made from recycled, FSC-certified©, or biodegradable materials?
We strive to use the most sustainable options for all our products. Notebooks are FSC-certified®. Greeting cards are made using wind-powered manufacturing. Our blankets are woven-to-order in a solar-powered facility, and our tech accessories are part of the One-Tree-Planted™ program. Many of our products are made-to-order, reducing our carbon footprint by avoiding overproduction and reduced shipping distances.
Personalization & Gifting
Do you offer Customization & Custom Work?
Do you offer Customization & Custom Work?
We do not offer either of those services at this time.
Do you offer discounts for corporate gifting, or large events?
Do you offer discounts for corporate gifting, or large events?
Send us a message at hello@penandpillar.comso we can have a discussion. We are happy to work with you and are open to volume-based price adjustments.
