Most orders ship in 1-3 business days. Some items are made to order and ship separately, thus are not eligible for free shipping. Please refer to the chart below for those items that do not qualify, along with their ship times. 

Phone Cases- 1-3 business days
Woven Blankets- 2-5 business days
Kindle Cases- 1-3 business days
Mousepads- 2-5 business days

We do not currently due to the ongoing unpredictability of tariffs.  Once this situation stabilizes, we will be excited to ship to our overseas customers again!

Due to items being shipped out from different locations, shipping addresses cannot be changed once an order has been placed. Once you receive tracking, you can contact the shipping provider to have your address changed.

Once the order has left our hands, we have the same information as you.  We would ask that you call the carrier to see if they have any additional information to help.  Once you have done that, if things are not resolved please send us a message at hello@penandpillar.com and we will make sure you are taken care of!

We accept returns on all items within 14 days of receipt except for the woven blankets (nonreturnable).  Items must be returned unused in their original packaging, and customers pay return shipping. We will fully refund any items that are damaged or defective. Please send an email to hello@penandpillar.com to start a return and include pictures if you receive a product that has damage or defects.

3-5 business days

Our founder (Taylor) paints the designs that are featured on each item.  We then design our products in-house and send the designs to be manufactured by our production partners.

The majority of our products are made in the US.  Our planners and notebooks are made in South Korea.

In January of 2025 we moved out of our warehouse and discontinued our handmade product line (planners, notebooks, and wellness journals; each with varying layouts).  We have since begun to sell planners and notebooks again, but we no longer do all the printing, cutting and binding.  This allows us to have a better work/life balance and enjoy more time with our kids!

We use thick 70# smooth off-white paper in our notebooks and planners. It is "fountain pen and highlighter friendly" and does not result in feathering or bleeding.

We strive to use the most sustainable options for all our products.  Planners and notebooks are FSC-certified.  Greeting cards are made using wind-powered manufacturing. Our blankets are woven-to-order in a solar-powered facility, and our tech accessories are part of the One-Tree-Planted™ program. Many of our products are made-to-order, reducing our carbon footprint by avoiding overproduction.

We do not offer either of those services at this time.

Send us a message at hello@penandpillar.com so we can have a discussion.  We are happy to work with you and are open to volume-based price adjustments.