Frequently Asked Questions

WHAT IS THE RETURN POLICY FOR PAPER PRODUCTS?

We accept returns that are initiated within 7 business days of delivery. If your item arrives damaged, please let us know and we will remedy as soon as possible. We are not responsible for replacing items that are marked as delivered. 

WHEN WILL I GET MY PRODUCTS?

Orders ship in 1-3 business days, and ship via the service you choose at checkout. If your product is out of stock or oversold, we will send you an email with a new ship date. 

WHERE ARE YOUR ITEMS PRINTED?

All our products are first designed by Taylor in our studio in High Point, North Carolina. We work with two local print shops in North Carolina to manufacture all our products. Almost all Pen+Pillar products are printed on 100% post-consumer recycled paper. 

I'M A SHOP INTERESTED IN CARRYING YOUR PRODUCTS. WHAT DO I DO?

Thank you for your interest! You can email Taylor or Justin at wholesale@penandpillar.com to receive access to the online wholesale site and policies. 

I WOULD LIKE TO FEATURE PEN+PILLAR ON AN ONLINE SOURCE, OR POSSIBLY COLLABORATE. WHO DO I CONTACT? 

Awesome! Press and collaborations are always welcome! Please contact Taylor at hello@penandpillar.com to see if we are a good fit. 

DO YOU LICENSE YOUR DESIGNS?

Sure do! Please email Taylor at hello@penandpillar.com for licensing questions.

DO YOU OFFER CUSTOM WORK?

Not at this time. 

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SITE CREDITS

All headshots + studio photos by Celia Glenn.

If your question still wasn't addressed, or you prefer to get in touch personally, please email Taylor or Justin at hello@penandpillar.com

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