Shipping

Most orders ship in 2-4 business days. We ship packages Tuesday through Friday.

All orders ship from our workshop in High Point, North Carolina.

The Covid-19 pandemic has created strain on the mail system and packages have been delayed days to weeks for most services. We kindly ask that you wait 14 days after your order ships before contacting your shipping carrier about a late package, as they usually will not assist you with a claim before then.

We take great care in choosing the fastest and most cost effective method of shipping for your packages. Once the package leaves our warehouse, what happens in shipping is out of our control. We do not have access to shipping info (outside the tracking number provided to you) or delivery times from any carrier. If you have an issue with shipping times/delivery, contact your shipping carrier and they will guide you through next steps. 

We understand how frustrating it is to see that delivered notification, but no package by your door. While we take great care in choosing the fastest and most cost effective method of shipping for your packages, what happens once the carrier picks up your package from the warehouse is out of our control. We do not have access to shipping info (outside the tracking number provided to you) or delivery times from any carrier. If you have an issue with shipping times/delivery, contact your shipping carrier and they will guide you through next steps.

Returns

We gladly accept returns or exchanges within 7 days of delivery that are unsued and in original packaging. We cannot pay for shipping on returns or exchanges. To start a return, please email us at hello@penandpillar.com.

*Please note that Pen+Pillar cannot be responsible for packages after they leave our workshop. If your package is missing, lost, or marked as delivered but not at your delivery location, please contact the post office first. If you have more questions, you can email us at hello@penandpillar.com

Yes! We accept exchanges for unused products within 7 days of delivery. However, we do not cover shipping on exchanges. To start an exchange, please email us at hello@penandpillar.com.

Ordering

Yes! Visit this page to learn more.

Yes! Visit this page to see if there is a shop near you that carries Pen+Pillar.
You can also visit our flagship store in High Point, NC! Learn more here.

Contact

Email us at hello@penandpillar.com or call us at 336-807-1155. Our hours are Tuesday-Saturday 10am-5pm