Customer Care

If your question is not answered below, please contact us at hello@penandpillar.com.

Shipping policies

Please contact us at hello@penandpillar.com and we will work with you to make it right. 

Most orders ship between 1-3 business days.

All paper goods ship from our studio in North Carolina. All other products ship from our partner facility in Arizona. Orders coming from Arizona ship in 3-5 business days. 

Returns and exchanges

Returns with full refund are accepted within 7 days of delivery and must be in original condition and packaging unopened. Please contact us at hello@penandpillar.com and we will give you next steps. 

Product Info

Supply Chains, Production, and Paper Info. 

All our paper goods are produced in North Carolina. We work only with local, independent shops to produce our paper goods. 
All our other products are printed in the US, and are sometimes sourced from overseas. All those products are purchased from distributors that comply with environmental, labor and safety standards. 

All our cards are printed on tree-free 100% cotton paper. Our other paper products are printed on at least 70% post-consumer recycled paper. Our local print shop that produces our paper products is a low-emissions facility. 

Other Questions

Custom Work, Wholesale, and Licensing.

At this time, we do not. 

Please visit our Wholesale Inquiry page, and we will be in touch with you in 1-3 business days. 

Yes. Please contact Taylor at taylor@penandpillar.com for all licensing inquiries.